Refund & Return Policy
At Astrid International, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Returns
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include proof of purchase or your order number.
Please do not return products directly to the manufacturer.
Non-Returnable Items
The following items are not eligible for return:
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Customized or OEM-manufactured products.
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Used or sterilized surgical instruments.
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Products damaged due to misuse, improper handling, or unauthorized modifications.
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Clearance or sale items (unless defective).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We may request photographs of the item and packaging to help process your claim quickly.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your credit card provider or payment service.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@astridinternational.com.
Exchanges
We replace products only if they are defective, damaged during shipping, or incorrectly supplied.
To request an exchange, please contact us at:
Email: info@astridinternational.com
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service or purchasing shipping insurance when returning valuable items. Astrid International cannot guarantee receipt of returned products without tracking.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Astrid International
Email: info@astridinternational.com